I

n October, 1986, we began our operations in a suite of small offices in Indianapolis , Indiana . As we approach the beginning of our twentieth year of service to the bail industry, I marvel at some of the changes we have witnessed. The overwhelming transformation of our industry by technology is probably the most stunning. We have witnessed the evolution of bail recordkeeping from a ledger sheet to computer spreadsheets. We saw the rapid acceptance of exchanging facsimile transmissions of documents only to be dwarfed by an electronic exchange via email. An almost instantaneous availability of documents became even faster. Software is available to our agents over the internet which allows them the ability to store their records offsite in a safe and disaster-proof format.

However, I intend for many of the things we have done in the past nineteen years to remain the same. We will continue to view our agents as our business partners. We will strive to provide the highest level of customer service in a work environment that is safe and rewarding to both our clients and employees. We intend to continue to invest heavily in technology which will improve service levels. Similarly, we will continue to reinvest in our industry as legislative advocates, supporters of national, state and county bail organizations and vocal proponents of the merits of the private sector appearance bond industry.

We would welcome the opportunity to share our expertise with you and encourage you to explore forging a mutually beneficial relationship with us which may last the next twenty years. I know we plan to be here at least that long if not longer.

Sincerely,

William B Carmichael